Product

Does it work on thick or curly hair?

Yes. Lumé has 6 heat modes, so you can pick the setting that suits your hair type.

How long does it take to heat up?

About 30 seconds. Rapid heating means it is ready by the time you have sectioned your hair.

What comes in the box?

The Lumé Straightening Brush, sectioning clips and an instruction manual.

Shipping

How fast is shipping?

Orders ship from Sydney within 1 business day.

How much is shipping?

Standard delivery is $12.99 and express is $19.99. Standard delivery is free on orders over $230.

Do you ship outside Australia?

Not yet. Right now we ship within Australia only.

Returns and warranty

What if I do not like it?

You have 30 days to return it.

How does the 3 year warranty work?

Every Lumé comes with a 3 year warranty. If it fails, we replace it.

How do I make a claim?

Send us a message through the Contact page with your order number and we will sort it out.

Payment

Is my payment secure?

Yes. Checkout runs on Shopify and your payment details are encrypted.

How does the buy two offer work?

Add two Lumé brushes to your cart and $40 comes off automatically at checkout.